Terms and Conditions

Effective Date: [20 April 2025]

Welcome to GRAB ME NOW. By accessing or using our website, mobile app, or services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Service Overview

GRAB ME NOW is a delivery platform offering on-demand services such as food, grocery, parcel, and document delivery. We connect users with local vendors and our network of registered riders.

2. User Eligibility

To use our services, you must:

Be at least 18 years old
Provide accurate registration details
Agree to comply with all applicable laws

3. Rider Terms

Riders using our platform must:

Provide valid identification and vehicle documents
Ensure timely and safe deliveries
Follow GRAB ME NOW’s delivery protocols and safety standards
Maintain respectful communication with customers and vendors

4. Ordering and Payment

All orders placed via GRAB ME NOW must be paid in full through the available payment options.
Prices and availability of items are subject to change.
GRAB ME NOW is not responsible for incorrect pricing or delays caused by vendors.
Once an order is confirmed, cancellations may not be possible depending on the vendor’s policy.

5. Delivery & Timeliness

We strive to deliver within 30 minutes, but timeframes may vary due to location, weather, or traffic.
Real-time tracking is available to help you monitor your delivery.
In the event of delays, our support team will assist you accordingly.

6. Cancellations & Refunds

Refunds are only applicable for cancelled or undelivered orders under specific conditions.
GRAB ME NOW reserves the right to refuse refunds in case of fraudulent claims or policy violations.

7. Account Suspension or Termination

GRAB ME NOW may suspend or terminate accounts for:

Violation of these Terms
Fraudulent activity
Abuse of the platform or our team
Use of false or misleading information

8. Intellectual Property

All content, branding, logos, and features of GRAB ME NOW are protected by copyright laws. You may not copy, modify, or distribute our content without written consent.

9. Limitation of Liability

GRAB ME NOW is not liable for:

Delays or failure due to third-party vendors or external factors
Loss or damage caused during delivery (unless due to negligence of our riders)
Technical issues with the app or website

10. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the platform after changes indicates your acceptance of the updated terms.

11. Contact Us

For any questions or support:
📧 Email: info@grabmenow.co.uk
📞 Phone: +44 7402 972138
📍 Address: West, London United Kingdom

Terms and Conditions